Frequently Asked Questions

On the main page at the bottom right is a box called "Newsletter Subscribing". You can type in your email address here and you will regularly receive our newsletter in the future. There are lots of advantages by signing up for our newsletter that only our newsletter readers will get. For example, when you sign up, you will get a "10% off"-coupon which you can use for your next order. Additional, our readers receive regular information about special offers, discounts, announcements of new items, birthday coupons etc. Of course you can always unsubscribe from our newsletter whenever you want.

You can find in every newsletter at the bottom on the email a cancellation link. Click on it and your email software will prepare an email for you which you have to send to us. Thereupon your email address will be automatically deleted by our newsletter software from our database. Please be aware that you can only unsubscribe with your registered email address and not with a different email address. Otherwise our software cannot find your email address and won't be able to delete it.

Yes, we do deliver our unique items to shops, online shops and wholesalers as well. We own all required documents and licenses to be able to export worldwide. Additional, we have gained lots of experience in the wholesale business already and can help you if you have any questions about ordering our products and importing them to your country. Further information about our wholesale terms and conditions can be found here:Wholesale.

We are trying our best to represent our products with photos that are as realistic as possible and their colors natural. Unfortunately, based on technical problems (every monitor shows a slightly different color than another) it is possible that the colors on our photos slightly differ from the real colors.

To be able to use our online shop function "My account" and to order online you must allow cookies in your browser. It is only possible to order if you accept them.

Simple Search:

The simple search helps you to find the item you are looking for.

This is very easy; you can find the search text field on every site at the upper right corner of the page. You just have to type in your keyword in the upper right search text field. The use of lower case letters and capitalization is not important.

It doesn't matter on which page you are typing in your search, it will always search our complete product database. You have the following possibilities searching for an item:

• one keyword: e.g. wallet
• more keywords: e.g. wallet black

Additional it is possible to use logical operators like "AND" and "OR". For example you can type in the following keywords: t-shirt AND blue. The search result would be all t-shirts in blue.

Furthermore, you can use brackets to refine your search result, like t-shirt AND (blue OR black OR "dark blue"). By using quotation marks you can combine several keywords to one keyword.  The search result in this case would be all t-shirts in blue, black and dark-blue. You have a bigger selection than with just using "t-shirt AND blue".

After you typed in your keywords, click the "enter" -key on your keyboard or the button "Go" on the right side of the text field.  A few seconds later you will see your search results.

Advanced Search:

If the simple search isn't enough for you or your search result is too long, you can consider using the Advanced Search function. Here you can refine your search even more.

The following options are available:

Keywords: You can type in your keywords as explained above

Categories: You limit your search result to a specific category. Please choose one category if you are looking for an item in a specific category.

Manufacturer: It is also possible to choose a manufacturer, so the search result will only show items that match your keywords and are from the chosen manufacturer.

Price over and Price up to: Do you have a certain budget for your purchase? Use this function to set the price area you are willing to spend. For example, for "Price over" type in "10" and "Price up to" "30". The search result will show all items that cost more than 10 Euros/US$ but are cheaper than 30 Euros/US$.

Click on our logo "modeS" (upper left corner) or on the link "Main page" (left in the light-purple bar) and you will return to the main page of our online shop.

No, there is no minimum order value! We always deliver your purchase fast and reliably to your preferred address and your preferred payment arrangements. But we do offer free shipping on orders above 60 Euros (US$ 95). So it is worth to rummage in our shop a bit and order a few items together to save shipping costs.

The order process through the shopping cart includes the following steps:

• Add your items into the shopping cart and click on Checkout
• On the next page, click on "register"
• Now type in your contact details including your address (form)
• Choose your favorite payment method
• Choose the shipping method
• At the end of the order please confirm your order
• If you want, now you can print out your order

If you haven't registered in our online shop and therefore you don't have a login name and password yet, please follow the following steps:

Open our online shop www.modes4u.com and click on "My account". On the next page, click on "register" (right next to the "Login"-Button), fill out all required information in the online form and click on the button "Continue". You are now registered on our website and can order immediately.

From now on, you can use your login name (= email address) and password to login into your account and see your profile and past order details.

All information needed for the process of your order will be stored securely and handled with confidence. No data will be passed on to third parties.

It is very easy and works like a secret code ¡V once set up you can use it every time to login to your account without the need of filling out the complete form again. You can order quickly and very conveniently without having to type in your name, address or customer number again.

You only need your login name which is your email address and a password. This unique information is set up once when you create your account by yourself. After creating your account your email address and password is valid immediately and you can use it every time you visit our online shop.

Your login name is the same as your email address. If you deleted your email account or changed your email address please contact us directly by email: modes4u, so we can make the changes for you. But you can also just open a new customer account with your new email address if you want.

You can change your password in "My account". First, login with your email address and your current password. Now, click on "My account" and then on "Change my password". In the following form, key in your old password first and then your new password and confirm it. Finally, click on "Continue" to safe your new password. Done.

In this case, click on "My account". Now, you can see the login page with the required email address and password. Below that, you can click on the link "Password forgotten?". Then you have to key in a security code and your email address. Click on the button "Continue" and you will receive an automatic email with your password shortly after that. If you haven't received any email from us within a few minutes, the possible reasons could be:

1. You typed in a wrong email address
2. Your email address in not registered in our database - please open a new account first
3. Our email was redirected into your spam folder. Please check your spam folder.

Yes, you can order from us without opening a customer account with us. You just have to put all your items into the shopping card and click on "Checkout". On the next page, click under "Guest purchase" on the button "Continue". Then you can fill out your contact details and delivery address and confirm by clicking on the button "Continue". After that, choose your favorite payment method and shipping method and confirm your order. Done.

You can get to your shopping cart on every page by clicking on the link "Shopping cart" in the upper right box "Shopping cart". Of course this is only possible if you have added at least one item to your shopping cart.

We receive these questions every day and they can be answered very easily. Your order will be processed promptly after we receive it. We wait until we receive your payment and ship your order within 1-2 workdays. Of course we will send you a confirmation email about the shipping status with further details about your shipment incl. a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.

The average delivery time is 5-15 work days by registered airmail. Some customers regularly receive their items faster, like in the UK and USA. If you are in a hurry and need your order as soon as possible, you can choose the fast express shipping. This usually takes only 3-4 days.

Please be aware of that, in case you chose money transfer to our bank account, it takes up to 7 days to receive your money. Please count in these run times. So, if you need your order within the shortest time possible, please choose the express shipping and pay with credit card or PayPal. We will then ship your order promptly.

We ship our items with Hong Kong Post or EMS (Express Shipping). Please don't use any P.O. box-addresses, packing stations or similar addresses. All our shipments are sent as registered mail for security purposes and you will only receive your order by signing the post registered mail document. This is to prevent any loss or damage of your items. Therefore, it is important that you tell us your home address. Only this way we are able to send your items securely to you. Of course we gladly ship your items to your requested address like office address, friend's address, holiday address etc. as well.

We are obligated as a professional merchant to ship our items safely and fast to our customers. Therefore, we only ship our shipments with registered mail.  Where through it is assured that your order will arrive quickly and without any problems at your place. Cheap shipping methods like "by surface" are not offered by us as the security and quality standards don't match our and our customers' expectations.

We gladly ship your order to your requested address. Please fill in your delivery address when you order online. For example, this is reasonable if you want to send a present directly to a friend, if you prefer your office address, live temporarily somewhere else or when you are on holidays. Addresses like P.O. box-addresses, packing stations or similar addresses are not accepted.

We ship worldwide. Our shipping costs are valid for all countries. Please be aware that in some rare cases you need to pay extra customs duty that has to be paid directly to the post office.

Our products are shipped by Hong Kong Post or EMS (Express Shipping). These 2 transport companies were very reliable in the past and we are very happy with their delivery time and security standards. Until now, all orders have been delivered quickly and no shipment got lost.

It is possible that you have to pay customs when you receive your order. This depends on the total of your order value. Please ask your local customs office if you want to know if and how much you have to pay. But it is very unlikely that you have to pay any extra fees because most orders are below the minimum limit. From Autumn 2008 most countries will raise this limit to an even higher limit (150 Euros / US$ 220), so if your order is below 150 Euros (US$ 220), there will be definitely NO CUSTOMS or TAX anymore.

Yes, all our items are in stock and available immediately. There are no unpleasant waiting periods or separated deliveries. Your order will be shipped immediately and complete.

If you receive a damaged or defected item, please contact us immediately by email and if possible send us photos as well so we are able to see the damage. In most cases we will ship the item once again and you can keep the damaged item. There is no need to send the damaged item back to us as the return shipping costs are usually too high.

Despite our outermost care, sometimes it happens that an item is damaged during transportation to your place. In this case we replace the damaged item for free and send the items once more.

Please pay attention to the following steps:

If your items are delivered with obvious transportation damages, please complain this to the delivery company immediately and contact us by email. You help us to claim the problem with the transportation company. Thank you for your understanding and assistance.

Should you, contrary to expectations, don't like an item or a piece of clothing doesn't fit you, please send us the item back within 7 days of reception. Please contact us by email as well and we will refund you the complete amount (excl. Shipping costs). Our address is:

modeS Group Ltd.
Room E, 10/F
On Fook Industrial Building
41-45 Kwai Fung Street
Kwai Fong, Hong Kong

Shipping costs for small items are 3 Euro (US$ 4.7) and big, heavy items are 5 Euro (US$ 7.9). Small items are for example wallets, t-shirts, belts, hairclips etc., big items are sweaters, bags etc.

For orders above 60 Euros (US$ 95), we offer free shipping to your place.

You can find more information about our shipping costs here: Shipping Costs

We offer the same shipping costs worldwide. There are no differences, wherever you live. The shipping costs details can be found here: Shipping Costs

We charge 15 Euro (US$ 23.7) shipping costs for 3 bags (3x 5 Euro). However, if the 3 bags cost more than 60 Euro (US$ 95) together, we will ship the items free of charge to you. If you prefer express shipping, there will be an extra fee of 21 Euro (US$ 33.1) additional to the bags' total. It doesn't matter how many items you buy, express shipping always costs only 21 Euro (US$ 33.1).

You can choose to pay by credit card, PayPal, money transfer (T/T) or invoice.

by credit card If you have a valid Visa, MasterCard or American Express, you can order in our shop and pay with your credit card. The items will be shipped promptly. You credit card details only exist during the payment transaction and cannot be seen by us.  

by PayPal  If you have a PayPal account, you can pay quickly and convenient by PayPal. The items will be shipped promptly.

by money transfer You can transfer the total amount to our bank account. We have business bank accounts in Germany, Austria and Hong Kong. If you transfer within the European Union there will be no extra charges from the bank. The items will be shipped after payment received.

by invoice Order your items by invoice and we will ship your order immediately. The invoice has to be paid within 21 days from purchase date. This payment method is only available for the following countries: Germany, Austria, Switzerland and the Netherlands. Hopefully, we will be able to add more countries soon. The next countries are likely to be the UK, USA and Spain.

Our bank account details for money transfer to our bank account will be sent to you by email after we received your order. Please wait for this email and check your spam folder if you cant find it.

We have business bank accounts in Germany, Austria and Hong Kong. We will send you the suitable bank account details after we received your order so you can pay without any trouble quickly and free of charge (within the European Union).

We accept Visa, MasterCard and American Express.