Always free delivery over US$65No extra charges for UK customers UK-based shop Taxes prepaid for Europe & USA

Shipping & Returns

Worldwide delivery from the UK

Shipping to kawaii fans around the world

Did you know that modes4u has delivered cute products to more than 150 countries since we started?

UK orders usually arrive within 2–5 working days, depending on the shipping service selected.

Map showing modes4u deliveries around the world

Shipping at a glance

Available services, estimated delivery times and final shipping costs are shown at checkout.

Shipping method Estimated transit time Cost
Royal Mail UK Untracked 2–5 working days £3.50; free for orders over £50
Royal Mail UK Tracked 1–3 working days £5.00
Royal Mail Airmail (Untracked Mail) Usually 5–15 working days Based on item weight; free for orders over €60 / US$70
Royal Mail Airmail (Tracked Mail) 1–5 working days Based on item weight

Shipping policy

Free international shipping

Orders containing items worth €60 (US$70) or more qualify for free international shipping.

Due to higher courier charges, orders to South America and remote islands must contain items worth more than €100 (US$117) to qualify.

Dispatch times

Orders are dispatched within one working day after successful payment. Orders placed before 1:00 PM UK time on a working day are usually dispatched the same day.

Delivery and tracking

If you choose a tracked service, we will email your tracking number after dispatch. A signature may be required when your parcel arrives.

If nobody is available to accept the parcel, the carrier will leave collection or redelivery instructions. Please follow them before the stated deadline to prevent the parcel from being returned to us.

Express shipping

Need your order quickly? Express orders are sent with FedEx Express and usually arrive within 1–5 working days.

The price is based on the parcel weight and destination. The final cost is shown in your shopping cart.

VAT, taxes and customs duties

No surprise charges on delivery to the USA or Europe

For orders shipped to the USA or Europe, all applicable taxes and duties are calculated and charged at checkout. We prepay these charges on your behalf, so your order can be delivered directly to you without a separate tax or duty payment on arrival.

UK orders

UK customers are not charged VAT, tax or customs duties at checkout or on delivery.

European orders

VAT is charged at the standard rate for the destination country. Customs duty is charged at €3 per order line.

USA orders

Any applicable taxes are calculated for the delivery destination and charged at checkout.

Other destinations

Import rules and charges vary by country. Please check with your local customs authority for the latest information.

Returns

Out-of-stock items

In the rare event that an item is unavailable, we will contact you before dispatch to arrange a replacement or refund.

Returning an item

You have seven days to return an item. Please contact us by email before sending anything back.

Items must be unused, in perfect condition and returned with all original tags and packaging. Include your name, address, phone number, email address, order date and order number (if known), together with the reason for your return.

Refunds

Refunds are processed within 2–3 working days of receiving the returned item. We will refund the order total less any shipping costs already incurred.

If your order qualified for free shipping, the actual shipping cost will be deducted from your refund.

Damaged or incorrect items

If an item arrives damaged or we send the wrong item, please contact us within seven days of delivery. Do not return an item until you have heard from us.

We will offer a replacement. If a replacement is unavailable, we will provide a full refund, including the original postage cost.

Still have a question? Email us at [email protected].


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